A Case of extreme satisfaction in the Arctic circle

by Nick Drew | Mon 30 Nov 2015

A Case of extreme satisfaction in the Arctic circle

News reaches the Digger Man Blog about some Scandinavian customers who are more than satisfied with their Case midi excavators which are working in the Arctic Circle.

Located about 1800 km north of Oslo, Tromsø is the largest urban area in Northern Norway and the second largest of the Arctic Circle. In this unique part of the world, the environment can be extremely challenging, marked out by tons of snow during the winter, long distances between inhabited areas and 6 months of perpetual night, alternating with 6 months of perpetual daylight.

Even in this harsh environment, customers and operators of Case Construction Equipment machinery are delighted with the performance of the CX C-Series mid-size crawler excavators supplied by dealer Dagenborg Maskin AS. Tom Nordgård is an operator who works in gardening and landscaping projects in Tromsø. He is very happy with the hydraulics of his CX75C SR excavator. “This midi excavator allows me to control the bucket in a smooth and precise way,” he says. “And the hydraulics, together with the rototilt attachment makes my job much easier.” According to Rune Ulriksen, a young entrepreneur in the construction sector, “CASE midis are problem-free machines which is what I really need in my job.”

Martin Mydland works for a company that installs pipes for telephone and internet cables in the city. He operates a CX75C SR excavator daily. “Thanks to a high sitting position and the large windows on both sides, this CASE unit has excellent all-round visibility and a large sight line towards the trench,“ he highlights. ”This is very important during digging and pipe handling operations.”

Harald Nilssen is the owner of a small company and a long-standing CASE customer. “CASE is my partner of choice since 1984,” says Nilssen.”I know I can rely on CASE equipment and I am also very pleased with the support I receive from the dealer.” Support available anytime and everywhere in Northern Norway Behind these satisfied customers, is the high productivity and excellent reliability of CASE midi-excavators together with top-class sales and after-sales services provided by Dagenborg Maskin AS.

The company has been delivering the full line of CASE equipment to the north Norwegian market since 1981. Today, they account for 20% of market share of CASE units in their areas of the three northernmost counties of Nordland, Troms and Finnmark. “The keys of our success are flexibility and passion,” says Håkon Dagenborg, managing director of Dagenborg Maskin AS. “We are a small business and we all work very hard to satisfy our customers’ needs under any condition. It is also extremely motivating to have the CASE team very close to us whenever we need them.“

Efficient parts distribution and proximity to end-customers are significant elements in customer satisfaction and important considerations in any equipment purchase decision. But the complexity hidden behind these services can be challenging, especially in Northern Norway.

“Quite often we are asked to work under very critical conditions,” adds Dagenborg. “During winter, we can easily have up to two metres of snow in our region. Transport can be difficult and distances are a problem too, as Norway is a very long country. We cope with these obstacles with rapid and reliable transport and by providing fast after-sales services to our customers, supported by the efficient parts delivery from CASE.”

Regarding the CASE midi excavators, Kjell Hansen, sales manager at Dagenborg Maskin AS, reports his personal and professional experience: “When we supply these machines to new customers, most of them just regret they didn’t try them before.”

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