by Richard Cosgrove | Tue 03 Feb 2026
Finning ramps up its CatŪ parts and repair Services Commitment
Finning UK & Ireland has launched an enhanced customer services commitment for the construction industry, strengthening its commitment to keeping client machines performing at their peak.
Finning has reinforced its commitment to minimising on-site downtime and protecting customers’ investment with the launch of a new Services Commitment. The enhanced agreement sets out a comprehensive parts and service promise, giving customers contractual assurance of industry-leading delivery standards and unwavering focus on exceptional customer care from Finning.
The upgraded package applies automatically to new and renewed Customer Value Agreements (CVAs) available to customers across a range of industry’s including construction, industrial and waste, and quarry and aggregates.
Under the commitment, customers will benefit from next day maintenance, wear and common repair parts. Customers who take CVAs including labour support receive an additional 48-hour commitment for repairs typically taking under two days to complete. Customers can receive Cat Credit up to £850 (credit note of up to €1000) for a missed parts delivery commitment, and £850 (credit note of up to €1000) for a missed repair date.
Tim Ballard, General Manager Retail, Marketing & Product, said: “To back our commitments to our customers, Finning has reinforced its support for customers to ensure they can maximise uptime and take advantage of optimal productivity.
“This Services Commitment is aimed at addressing some of the potential challenges that contribute to time pressures and disruptions. By providing a dependable solution to overcome parts availability and speed of repairs, Finning is supporting customers to meet productivity demands and protect against downtime risks.”
The new services commitment launches this February in anticipation of a number of capital infrastructure projects, and a pipeline of private and public sector starts in the UK, and ahead of Caterpillar’s global launch of the scheme at the CONEXPO construction trade show in March.
The rapid response service, guaranteeing genuine Cat parts and a certified engineer response, is designed to deliver a safe and efficient turnaround, giving peace of mind to customers and keeping projects on track. The commitment comes with real-time progress communications, so customers remain fully informed of their parts or repair status.
Ross Reading, Head of Contracts and Asset Management - Service Operations at Finning UK & Ireland, said: “We’re committed to helping our customers deliver their best and that means ensuring they have access to the parts they need, when they need them, along with expert engineer support.
“We deliver a customer service infrastructure our clients can depend on and have confidence in, and they can be clear about that accountability through the new services commitment. This really raises the bar, getting customers back to work so they get the maximum value from their contracts.”
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