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Stevens Equipment Rental (SER) has made a significant, multi-faceted investment in its Scottish service capabilities to support its increasing number of machines operating on energy and infrastructure projects in Scotland.
“As our fleet in Scotland grows, it’s vital that our service capability grows with it,” said David Grace, plant manager at SER. “By investing in locally-based engineers, satellite depots, and the latest technology, we can respond even faster, achieve more first-time fixes, and help protect customers’ schedules and profitability. It’s all part of our ongoing commitment to the premium service SER is known for, as we enter a new chapter in our 50-year heritage.”
SER has appointed three engineers dedicated to the Scottish market and is hiring for more. The goal is to reduce call-out times and ensure the high-quality, responsive support SER customers expect wherever their projects are located.
Strategically positioned to provide nationwide coverage, the engineers operate from Glasgow for the central belt; Dundee for the northern, western, and Highland regions; and from SER’s Carlisle HQ for the Scottish Borders.
The new service team members bring a wealth of experience from OEM dealerships, quarrying operations, and other plant hire businesses, combining deep technical knowledge with a clear understanding of the operational pressures faced by contractors on site.
Each is equipped with a brand-new service van, featuring the latest OEM-level diagnostic and tooling equipment, as well as commonly used replacement parts.
SER has also established satellite depots in Glasgow and Dundee, which allow for overnight parts deliveries, ensuring engineers have the components they need, when they need them.
Alongside the expansion of its physical service presence in Scotland, SER has rolled out a unified fleet management platform with 24/7 telematics monitoring, compatible with all brands of equipment.
The system automatically alerts the service team to machine fault codes and performance issues as they arise, often before an operator is even aware of a developing problem.
This enables SER to contact customers early and schedule preventative maintenance at a convenient moment – such as the end of a shift – before minor issues escalate into unplanned downtime.
Diagnosing potential faults in advance also helps engineers to attend site with the right parts and tools already identified, increasing the likelihood of a first-time fix and minimising disruption to ongoing operations.
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